Resource Center
Whether you're curious about the roles or already practicing, the resources below offer valuable insights into the world of client advocacy professionals.
Client advocacy professionals looking for continuing education opportunities and other content, please visit the LEARNERS page for more information.
- The Value of Today's Community Health Worker in Client-Centered Care (NEW! FREE WEBINAR)
Description:
Community Health Workers (CHWs) are increasingly recognized as vital members of interprofessional teams. They serve as connectors with deep levels of trust with the communities they serve and many have shared lived experience and knowledge of community-based resources. They work as important members of the team to coordinate care and meet the holistic needs of clients.The Commission today is expanding to meet the education and certification needs of a broader range of client advocacy professionals to ensure that Americans have access to a team-based, future-ready workforce. Today’s client advocacy professionals include case managers, disability management specialists, community health workers, social and behavioral health workers and others who advocate on behalf of the individuals they serve. While professional training, roles, titles and work settings may differ, client advocacy professionals help individuals navigate care, access resources and achieve better outcomes in complex health, social, employer and community settings. The Commission is committed to certification excellence and lifelong learning for these individuals.
In this webinar you will learn how CHWs contribute to client-centered care, particularly in underserved populations, and how integrating CHWs into care teams supports better outcomes, stronger engagement and improved health equity. The session will also highlight opportunities for Board-Certified Case Managers to collaborate effectively with CHWs, laying the groundwork for future workforce partnerships.
Learner Outcomes:
- Explain how CHWs contribute to patient-centered and client-centered care models.
- Identify strategies for integrating CHWs into interprofessional teams to partner with and extend the reach of Board-Certified Case Managers.
- Discuss the unique value CHWs bring to underserved and vulnerable populations.
- Recognize opportunities for Board-Certified Case Managers to advocate for CHWs as part of broader workforce development and client engagement strategies.
- Care Management Toolkits (FREE RESOURCE!)
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Explore go-to resources for case managers, care teams, patients and caregivers that may contribute to improved patient outcomes in different disease areas.
Updated Free Resource Coming Soon!
- Loneliness, Social Isolation & Social Connection (FREE RESOURCE!)
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Lacking social connection is comparable to smoking up to 15 cigarettes per day.
This statistic has been repeated by news outlets, government talks, and even a Netflix series. But where does this comparison originate? It's rooted in a noteworthy study led by Learning Network™ guest speaker, Dr. Julianne Holt-Lunstad, and her dedicated research team.
Did you know social connection is directly tied to one's health?
Our lack of social connection is creating an “epidemic of loneliness” that threatens our individual and collective health. That’s not just a general observation: It comes directly from the US Surgeon General. The 82-page report from his office - Our Epidemic of Loneliness and Isolation - articulates the problem and identifies solutions.The healing effects of social connection and community in the context of well-being are the centerpiece of this Learning Network webinar featuring Julianne Holt-Lunstad, Ph.D., professor of psychology and neuroscience and director of the Social Connection & Health Lab at Brigham Young University.
The Commission™ is proud to offer the following webinar, podcast, and Issue Brief. By taking advantage of these resources, you will better understand the health consequences of loneliness and be empowered to prioritize interventions, leverage family and community support; and, identify ways in which they can connect those they serve to important community resources, support groups, and social services. As a network organization of the National Academy of Medicine’s (NAM) Change Maker Campaign for Health Workforce Well-Being, The Commission™ is committed to advancing solutions that address rising rates of stress and emotional exhaustion within the health workforce.
Watch the Webinar Here:
Read the Issue Brief Here:
Listen to the Podcast Here:
- AI & Case Management: Preparing Professionals & Clients for the Future of Care (FREE WEBINAR!)
Description:
AI is transforming healthcare faster than any technology in recent memory. For case managers, it presents a unique opportunity to enhance efficiency, strengthen advocacy, and empower clients to take a more active role in their own care. This webinar will explore how AI can serve as a partner to case managers, the strategies for building patient AI literacy, and the essential skills needed to thrive in a future-ready healthcare environment.Learner Outcomes:
1. Define artificial intelligence (AI) and machine learning (ML) in the context of healthcare.
2. Explain how AI tools can augment, rather than replace, case management skills such as patient advocacy, ethical decision-making, and care coordination.
3. Identify current AI applications that support case management workflows, such as predictive analytics and clinical decision support.
4. Demonstrate strategies to integrate AI into routine case management tasks (documentation, care planning, follow-up) while maintaining personal client connection.
- Issue Briefs (FREE RESOURCE!)
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As the expectations of today’s client advocacy professionals are evolving, experts in policy, research and industry share their insights with The Commission in these Issue Briefs. These publications, offered as part of The Commission's Learning Network® , cover topics relevant to today’s client advocacy professionals.
- Rooted In Excellence Video Series
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As a client advocacy professional, you've had to overcome many obstacles to help you excel for those you serve. Every day, you continue to strive for excellence by taking action in your clients' lives and building an unstoppable force within. The Commission invites you to celebrate all the hard work you do on your journey through our Rooted in Excellence series, featuring some of the nation's top inspirational speakers. Celebrate the excellence you possess by taking a moment of reflection and revitalization.